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Shipping Policy

 

Shipping Policy

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

From time to time order processing may take longer than this by potential delays due to a high volume of orders, holiday periods or shipping problems with carriers that are outside of our control. We will keep you informed as much as we can in these circumstances.

For orders over $200 we offer FREE shipping Australia wide, when you order weighs under 12kg. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Local Delivery

FREE local* delivery is available for orders over $200 within 4069, 4070, 4520, 4157, 4161, 4156, 4153, 4154 and 4155 postcodes, as well as Barellan Point, Chuwar, Karalee, Karana Downs and Mount Crosby, however some exclusions do apply.

For orders under $200, we charge from $10 for local delivery within 4069, 4070, 4520 4157, 4161, 4156, 4153, 4154 and 4155 postcodes and $20 for local delivery to Barellan Point, Chuwar, Karalee, Karana Downs and Mount Crosby. Firewood crate, round bale delivery incurs a delivery fee. 

Deliveries are made from 8am-5pm on Monday - Friday. We will contact you with the phone number you provided at checkout to notify you on the day of our arrival. 

*Local Delivery includes 4069, 4070, 4520, 4157, 4161, 4156, 4153, 4154 and 4155 postcodes, as well as Barellan Point, Chuwar, Karalee, Karana Downs and Mount Crosby.

Delivery Anstead 4070 $10.00
Delivery Ashgrove 4060 $20.00
Delivery Auchenflower 4066 $20.00
Delivery Aviary/coop Surcharge $50.00
Delivery Barellan Point 4306 $20.00
Delivery Bardon 4065 $25.00
Delivery Bellbowrie 4070 $10.00
Delivery Bowen Hills 4006 $35.00
Delivery Brookfield 4069 $10.00
Delivery Bulk Pallet $50.00
Delivery Chapel Hill 4069 $10.00
Delivery Chelmer 4068 $15.00
Delivery Chermside 4032 $30.00
Delivery Chuwar 4306 $20.00
Delivery Coopers Plains 4108 $35.00
Delivery Corinda 4075 $20.00
Delivery Darra 4076 $20.00
Delivery East Brisbane 4169 $30.00
Delivery Fernvale 4306 $30.00
Delivery Ferny Grove 4055 $30.00
Delivery Fig Tree Pocket 4069 $10.00
Delivery Forest Lake 4078 $25.00
Delivery Graceville 4075 $20.00
Delivery Herston 4006 $35.00
Delivery Highvale 4520 $45.00
Delivery Inala 4077 $25.00
Delivery Indooroopilly 4068 $15.00
Delivery Ipswich 4305 $25.00
Delivery Jamboree Heights 4074 $20.00
Delivery Jindalee 4074 $20.00
Delivery Karalee 4306 $20.00
Delivery Karana 4306 $20.00
Delivery Kenmore 4069 $10.00
Delivery Local 4069 And 4070, 4520 under $200 $10.00
Delivery Milton 4064 $25.00
Delivery Moggill 4070 $10.00
Delivery Mt Crosby 4306 $20.00
Delivery Mt Nebo 4520 $30.00
Delivery Mt Ommaney 4074 $20.00
Delivery Oxley 4075 $20.00
Delivery Paddington 4064 $25.00
Delivery Pinjarra Hills 4069 $10.00
Delivery Pullenvale 4069 $10.00
Delivery Red Hill 4059 $25.00
Delivery Samford 4520 $45.00
Delivery Sherwood 4075 $20.00
Delivery St Lucia 4067 $30.00
Delivery Taringa 4068 $15.00
Delivery The Gap 4061 $15.00
Delivery Toowong 4066 $20.00
Delivery West End 4101 $30.00
Delivery Westlake 4074 $20.00
Delivery Windsor 4030 $25.00
Delivery Yeronga 4104 $25.00

Delivery Local 4157, 4161, 4156, 4153, 4154, 4155 under $200
$15
Delivery Pinklands 4164 $20
Delivery Thornlands 4164 $20
Delivery Cleveland 4163 $20
Delivery Birkdale 4159 $20
Delivery Ormiston 4160 $20
Delivery Wellington Point 4160 $20
Delivery Thorneside 4158 $20
Delivery Mount Cotton 4165 $25
Delivery Redland Bay 4165 $25
Delivery Victoria Point 4165 $25
Delivery Rochedale 4123 $30
Delivery Chatswood Hills 4127 $30
Delivery Daisy Hill 4127 $30
Delivery Priestdale 4127 $30
Delivery Slacks Creek 4127 $30
Delivery Springwood 4127 $30
Delivery Kimberley Park 4128 $40
Delivery Logan Hyperdome Bc 4128 $40
Delivery Shailer Park 4128 $40
Delivery Tanah Merah 4128 $40
Delivery Underwood 4119 $45
Delivery Carbrook 4130 $30
Delivery Cornubia 4130 $30
Delivery Kuraby 4112 $45
Delivery Eight Mile Plains 4113 $45
Delivery Runcorn 4113 $45
Delivery Mansfield 4122 $30
Delivery Mount Gravatt 4122 $30
Delivery Upper Mount Gravatt 4122 $30
Delivery Wishart 4122 $30
Delivery Logandale 4129 $45
Delivery Kingston 4114 $55
Delivery Logan 4114 $55
Delivery Trinder Park 4114 $55
Delivery Woodridge 4114 $55
Delivery Loganlea 4131 $55
Delivery Meadowbrook 4131 $55
Delivery Camp Hill 4152 $35
Delivery Carina 4152 $35
Delivery Carindale 4152 $35
Delivery Whites Hill 4152 $35
Delivery Tingalpa 4173 $25
Delivery Altandi 4109 $45
Delivery Banoon 4109 $45
Delivery Macgregor 4109 $45
Delivery Robertson 4109 $45
Delivery Sunnybank 4109 $45
Delivery Berrinba 4117 $45
Delivery Karawatha 4117 $45
Delivery Bethania 4205 $45
Delivery Nathan 4111 $45
Delivery Ekibin 4121 $45
Delivery Holland Park 4121 $45
Delivery Mount Thompson 4121 $45
Delivery Tarragindi 4121 $45
Delivery Wellers Hill 4121 $45
Delivery Murarrie 4172 $35
Delivery Doboy 4174 $35
Delivery Hemmant 4174 $35
Delivery Coorparoo 4151 $45
Delivery Lindum 4178 $35
Delivery Lytton 4178 $35
Delivery Wynnum 4178 $35
Delivery Salisbury 4107 $45
Delivery Calamvale 4116 $45
Delivery Drewvale 4116 $45
Delivery Stretton 4116 $45
Delivery Greenslopes 4120 $45
Delivery Loreto Hill 4120 $45
Delivery Stones Corner 4120 $45
Delivery Crestmead 4132 $45
Delivery Marsden 4132 $45
Delivery Cannon Hill 4170 $35
Delivery Colmslie 4170 $35
Delivery Morningside 4170 $35
Delivery Norman Park 4170 $35
Delivery Seven Hills 4170 $35
Delivery Buranda 4102 $45
Delivery Dutton Park 4102 $45
Delivery Woolloongabba 4102 $45
Delivery Annerley 4103 $45
Delivery Fairfield 4103 $45
Delivery Clifton Hill 4105 $55
Delivery Moorooka 4105 $55
Delivery Moorvale 4105 $55
Delivery Tennyson 4105 $55
Delivery Yeerongpilly 4105 $55
Delivery Archerfield 4108 $55
Delivery Coopers Plains 4108 $55
Delivery East Brisbane 4169 $55
Delivery Kangaroo Point 4169 $55
Delivery Stanley Bridge 4169 $55
Delivery Alberton 4207 $75
Delivery Bahrs Scrub 4207 $75
Delivery Bannockburn 4207 $75
Delivery Beenleigh 4207 $75
Delivery Belivah 4207 $75
Delivery Buccan 4207 $75
Delivery Cabbage Tree Point 4207 $75
Delivery Cedar Creek 4207 $75
Delivery Eagleby 4207 $75
Delivery Edens Landing 4207 $75
Delivery Holmview 4207 $75
Delivery Logan Village 4207 $75
Delivery Luscombe 4207 $75
Delivery Mount Warren Park 4207 $75
Delivery Stapylton 4207 $75
Delivery Steiglitz 4207 $75
Delivery Windaroo 4207 $75
Delivery Wolffdene 4207 $75
Delivery Woongoolba 4207 $75
Delivery Yarrabilba 4207 $75
Delivery Yatala 4207 $75
Delivery Yellow Wood 4207 $75
Delivery New Farm 4005 $55
Delivery Pinkenba 4008 $55
Delivery Balmoral 4171 $45
Delivery Bulimba 4171 $45
Delivery Hawthorne 4171 $45
Delivery Lota 4179 $35
Delivery Manly 4179 $35

In-store pickup

You can skip the shipping fees with FREE local pickup at our stores in Brookfield, Capalaba, Samford and Karalee, Qld. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 business days. We will send you an email when your order is ready along with instructions. 

Please note some items may have to be transferred from other stores, so we advise waiting for your confirmation email or call to let you know your order is ready for collection. 

Our in-store pickup hours are between 8am-5pm Monday- Friday. Please have your order confirmation email with you when you come. Please note that pick up is required within 7 days of receiving your collection ready confirmation. We are unable to hold onto stock for extended periods of time. If orders are not collected within 14 days, a final reminder will be sent to you before a refund will be processed minus the processing fees we incur for processing your refund. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at online@brookiesrural.com.au with your name and order number, and we will look into it for you.

Some deliveries may take longer if you are considered to be in a 'rural' location. 

Shipping to P.O. boxes

We are unable to ship to P.O Boxes unless you select AusPost as your shipping option. Please ensure you include a postal address when placing an online order. If you order with a P.O Box we may have to cancel your order. 

Refunds, returns, and exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Once a refund is requested you have 14 days to return your item or your request will be cancelled. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping must be paid for by the customer.

To start a return, you can log into your account here

https://shopify.com/60232237251/account

or you can contact us at online@brookiesrural.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at online@brookiesrural.com.au.

Please refer to our full return policy page here. 

We accept returns up to 30 days after purchase, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at marketing@brookiesrural.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at online@brookiesrural.com.au